Terms of service
Last updated: July 23, 2025
Effective date: July 23, 2025
Welcome to Mezam. These Terms of Use govern your use of our website and the purchase of products on www.mezam.fr. By accessing or using our website, you agree to the following general terms. Please read them carefully before placing an order.
1. Company information
Mezam is operated by Digital E-com, a company registered in the Netherlands.
Chamber of Commerce number: 83473408
Head office address: Keurenplein 4, 1069 CD Amsterdam, Netherlands
Email: info@mezam.fr
Phone: +33 756757920
Opening hours: Monday to Friday, from 9:00 AM to 5:00 PM CET
2. Use of the website
You agree to use this website only for lawful purposes and in accordance with these Terms. You must not use the site abusively, in a way that could damage, disable, or impair its operation, or interfere with others' use of the site.
3. Product information and availability
We strive to ensure the accuracy and currency of descriptions, prices, and product availability information. However, we do not guarantee the absence of errors. If a product is listed with incorrect information, we reserve the right to correct the error and cancel or refuse any order based on inaccurate information.
4. Orders and payments
All orders are subject to availability and payment confirmation. We reserve the right to cancel any order at our sole discretion.
We accept secure payments by:
- Visa
- Mastercard
- American Express
- Maestro
- Bancontact
All transactions are encrypted via SSL (Secure Socket Layer) and processed through PCI-compliant payment gateways to ensure the security of your data.
5. Shipping and delivery
Standard delivery is free for all orders in France and Belgium.
- Order processing time: 1 to 2 business days
- Estimated delivery time: 4 to 6 business days
For more information, please consult our Shipping Policy.
6. Returns and refunds
In accordance with European consumer protection legislation, customers have the right to withdraw from their order within 14 days of receiving the product, without justification.
We offer a 30-day return period. Return shipping costs are the responsibility of the customer, unless the received item is defective or incorrect.
Returned items must be unused, in their original packaging, and in resalable condition.
For more information, please see our Return and Refund Policy.
7. Privacy and data protection
We are committed to protecting your personal data. All collected information is processed in accordance with the General Data Protection Regulation (GDPR) and our Privacy Policy, which describes how your data is collected, used, and protected.
8. Limitation of liability
To the fullest extent permitted by law, Digital E-com disclaims all liability for indirect, incidental, or consequential damages resulting from the use of our website or the purchase of our products.
9. Intellectual property
All content on this website, including texts, images, logos, and designs, is the property of Digital E-com or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce or use any content without our prior written permission.
10. Applicable law
These Terms of Use are governed by and interpreted in accordance with Dutch law and the applicable European consumer protection regulations.
11. Contact
For any questions or concerns, we will be happy to assist you! Feel free to contact us using the details below.
Customer service hours
Monday to Friday: from 9 AM to 5 PM (Central European Time)
Email: info@mezam.fr
Phone: +33 756757920
Contact form: Click here
Commercial information
Mezam is operated by Digital E-com, a company registered in the Netherlands.
Company Number: 83473408
VAT Number: NL003826027B54
Address:
Keurenplein 4, 1069 CD
Amsterdam, Netherlands