Politique de confidentialité

Last updated: December 12, 2025
Effective date: December 12, 2025

This Privacy Policy explains how Digital E-com, located at Keurenplein 4, 1069 CD, Amsterdam, Netherlands (email: info@mezam.fr, phone: +33 756757920) collects, uses, discloses, and protects your personal data when you use the website www.mezam.fr (the “Service”). By accessing or using the Service, you agree to the practices described in this policy.

1. INFORMATION WE COLLECT

We may collect the following personal information:

Name
Email address
Business address
Billing and payment information
Phone number
Order history and transaction data
Technical data (IP address, browser type, device information)
Marketing and tracking data (cookies, analytics identifiers)

We collect information when you:

Place an order
Create an account
Contact customer service
Subscribe to newsletters
Interact with tracking technologies

2. HOW WE USE YOUR INFORMATION

We use collected data for the following purposes:

Order processing and fulfillment

Manage, process and deliver orders
Communicate order confirmations and shipment updates

Customer support

Respond to inquiries and provide assistance

Marketing and promotions

Send newsletters and promotional offers
With your consent when required by law

Analytics and performance measurement

Understand how users interact with our Service
Improve Service quality and functionality

Advertising and remarketing

Deliver relevant ads on Google, Meta, and other platforms
Track ad performance and conversion metrics

Fraud prevention and security monitoring

Identify and prevent fraudulent activity

3. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Union, we rely on the following lawful bases under the General Data Protection Regulation (GDPR):

Performance of a contract: to process your orders and fulfill agreements
Consent: for marketing emails, cookies, and remarketing
Legitimate interest: for analytics, fraud prevention, and service improvement
Legal obligation: to comply with tax, accounting, and regulatory requirements

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to:

Enable essential site functionality
Track website performance and usage (analytics)
Deliver personalized and targeted advertising
Measure advertising effectiveness

Third-party tools we use:

Google Analytics (analytics and performance tracking)
Google Ads conversion and remarketing tags
Additional advertising partners (Meta Ads, TikTok pixel, if used)

Consent and choices

We obtain your consent where required before placing non-essential cookies.

You may manage or disable cookies via your browser settings.

You may opt out of Google advertising cookies using the following tools:

Google Ads Settings: https://www.google.com/settings/ads
Google Analytics Opt-Out Add-On: https://tools.google.com/dlpage/gaoptout

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share data only in the following limited circumstances:

Service Providers

We may share your information with:

Payment processors (e.g., Stripe, PayPal)
Advertising platforms (Google Ads, Meta Ads, etc.)
Analytics providers (Google Analytics)
Shipping partners (for delivery tracking)
Customer review services

These third parties are only authorized to use your data as necessary to provide their services and must protect your information.

Legal Obligations

We may disclose your information:

To comply with applicable laws and legal processes
To enforce our agreements and policies
To respond to claims of rights violations

Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred to a new owner.

6. DATA RETENTION

We retain personal information for as long as necessary to:

Fulfill the purposes described in this Policy
Comply with legal obligations
Resolve disputes and enforce legal agreements

Generally, data is retained for a period of 90 days to 2 years after account closure or the last transaction, unless a longer retention period is required.

7. YOUR RIGHTS

Under applicable data protection laws (including GDPR), you may have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at info@mezam.fr. We will respond in accordance with applicable law.

You may also unsubscribe from marketing communications at any time.

8. SECURITY

We implement appropriate technical and organizational measures to protect personal data from loss, misuse, and unauthorized access.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. THIRD-PARTY LINKS

Our Service may contain links to third-party websites not operated by us. This Privacy Policy does not apply to external sites. We encourage you to review their privacy and data practices before providing personal information.

10. CONTACT INFORMATION

For privacy questions or data requests, contact:

Digital E-com
Keurenplein 4, 1069 CD
Amsterdam, Netherlands
Email: info@mezam.fr
Phone: +33 756757920

11. POLICY UPDATES

We may update this Privacy Policy from time to time. If material changes are made, we will post the revised version on this page with a new “Last Updated” date.