Politique d’expédition

Last updated: December 12, 2025

At Mezam, operated by Digital E-com, we are committed to providing a clear, reliable, secure, and transparent delivery experience. This Shipping Policy outlines the shipping costs, delivery methods, processing times, delivery estimates, tracking information, and customer responsibilities.

This policy applies to all orders placed through www.mezam.fr.

SHIPPING COSTS AND FEES

Standard shipping is free on all orders, with no minimum purchase requirement.
There are no hidden charges for standard shipping.
Any customs duties, import taxes, or local fees (for non-EU destinations such as the United Kingdom and Switzerland) are the responsibility of the customer and not included in the free shipping offer.

This transparency ensures that customers are fully informed of who is responsible for additional charges.

ORDER PROCESSING TIME

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment is confirmed.
Orders placed before 5:00 PM (CET) on a business day will begin processing the same day.
Orders placed after 5:00 PM (CET), on weekends, or on public holidays will begin processing on the next business day.

After your order is processed, you will receive:

An order confirmation email
A shipping confirmation email with tracking details

By providing these clear timeframes, this policy meets Google’s requirements for transparency and delivery expectations.

SHIPPING METHODS

Mezam uses reputable carriers and postal services to deliver packages.
Your shipping method and carrier will be indicated in the shipping confirmation email along with your tracking details.

Customers are responsible for ensuring that the delivery address is accurate and complete.

ESTIMATED DELIVERY TIMES

Once your order is shipped, estimated delivery times are as follows:

European Union

France, Belgium, Germany, Poland: 4–6 business days*

Outside the European Union

United Kingdom, Switzerland: 5–8 business days*

(*Delivery times are estimates and may vary based on carrier performance, weather events, local postal operations, or customs procedures.)

These delivery windows set realistic expectations, which is key for avoiding misrepresentation violations.

ORDER TRACKING

A tracking number will be sent to you by email once your order has been shipped.
You can track your package at any time using the carrier’s website.

If you do not receive a tracking number within 3 business days after shipment, please contact us.

Providing tracking information is an important requirement for Google and for transparency with customers.

LOST OR SIGNIFICANTLY DELAYED SHIPMENTS

If your package is lost or experiences a significant delay beyond the estimated delivery timeframe:

Contact us at info@mezam.fr
Provide your order number and tracking number

We will investigate the issue with the carrier.
If the carrier confirms the package is lost, Mezam will either:

Resend your order, or

Issue a refund, depending on your preference.

This clear resolution policy helps demonstrate trustworthiness to Google.

DELIVERY DELAYS AND EXCEPTIONS

Even with best efforts, delays may occur due to circumstances beyond our control, including:

Severe weather conditions
Postal service disruptions
Customs clearance delays (especially for the United Kingdom and Switzerland)

In cases of major known delays, we will notify you by email.

SHIPPING DESTINATIONS

We currently ship to the following countries:

France
Belgium
United Kingdom
Germany
Switzerland
Poland

We do not currently offer shipping outside these regions.

Having a clearly defined list of shipping destinations reduces ambiguity and supports Merchant Center compliance.

CUSTOMER RESPONSIBILITIES

To ensure successful delivery:

Provide a complete and accurate delivery address
Ensure someone is available to accept the package at the provided address
Monitor tracking updates and contact the carrier if needed

Customers are responsible for addressing issues caused by inaccurate or incomplete address information.

LEGAL BUSINESS INFORMATION

Mezam is operated by Digital E-com, a company registered in the Netherlands.

Company Number: 83473408
VAT Number: NL003826027B54

Business Address:
Keurenplein 4, 1069 CD
Amsterdam, Netherlands

Presenting this legal business information clearly strengthens your site’s trust signals.

CUSTOMER SERVICE

If you have any questions regarding your delivery, tracking, or order:

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CET)

Email: info@mezam.fr
Phone: +33 756757920
Contact form: Available on our website